Customer Testimonials

Excellent customer service!

This was my first experience buying a car from a dealership. I've owned 3 previous cars and all were purchased from a private seller. I was SUPER anxious all week about going to a dealership and the experience was fantastic!!! As soon as I walked in the door Austin happily greeted me and didn't even hesitate to let me test drive the Subaru I was looking to purchase. As soon as I said I was interested, Austin took me into his office and made the buying process so easy! I was already approved from my bank and he made ...

Worked with Austin. He’s the best!

Had a great experience purchasing my new Volvo with Austin Bell!

Austin was amazing to work with on the purchase of my Volvo C40 recharge. He took the time to walk me through all the car's features again, ensuring I felt comfortable and confident behind the wheel. He even helped me set up the Volvo Cars app and explained the charging process in detail which was so nice. Overall, my experience at Ken Garff was exceptional. Austin made the process of buying my first electric car a truly enjoyable one. I highly recommend them to anyone looking for a Volvo, especially if you're considering the C40 Recharge. They are ...


As a female, I hate dealing with car dealerships. From the minute you call or step in you are faced with patronizing misogyny. I was pleasantly surprised that I did not experience that at Ken Garff Volvo. Austin B. was straight forward, easy to talk to, and worked to meet me where I needed to be. In the end, he made it a pleasant experience. Thank you, Austin!

Had an amazing experience working with Ken Garff Volvo! Key Points: 1) met with Volvo corporate representative who was very knowledgeable and informative about EX30 and got to preview the vehicle at Ken Garff - had intended to pre-order, but never actually completed the order 2) as i was taking TIME for things in my life to "fall into place," JOSH SAVAS from Ken Garff contacted me and reassured/encouraged me that he and the Ken Garff dealership were there to assist in any way, and gave me info about next steps, but did so in such an amazing way, ...

I bought an XC40 recharge here. Austin was happy to offer multiple test drives and I had a very quick and easy buying experience. Definitely a lot better than any of my past experiences at other dealerships. I absolutely love the car, I might end up a Volvo owner for life!

Absolutely love Ken Garff Volvo, And Will,the general manager The sales manager and Austin Bell. Nice greeting as we walked into the Volvo dealership,He greeted us nicely at the door and We asked about a car ( Audi A 3)on the lot that was used. He talked to us about Ken Garff promise they back up every car they sell and they definitely hear you. Austin made the car buying experience a lot of fun! And not many people will say buying a car was fun but I promise you at Ken Garff Volvo they make you feel like ...

Car shopping done right with Austin. He was friendly, quick and helpful. Got me hooked up with a brand new Volvo XC90 and she’s gorgeous!!! Exactly what I was looking for. I highly recommend Ken Garff Volvo. They are the ultimate professionals. I’m thrilled with my new car!

Austin was GREAT to work with; he had everything set up and ready for a test drive and got things moving immediately with my purchase. I was delighted with the experience. Buying a car takes forever and can feel stressful but Austin and Chris & Zane (finance team) made things very easy and smooth. Thank you, Austin!

Purchased a new XC90 over the weekend and everything was awesome at Ken Garff! All of the staff was extremely helpful from start to finish. I worked with Austin Bell to test drive cars and look at options, and he was awesome! He helped answer any and all of my questions and took great care of me. I also really appreciated Zane from the finance side walking through everything in a detailed manner with me. Would highly recommend working with them when purchasing your next car!

My wife and I came into Ken Garff Volvo looking for an XC90. Austin B. really made our experience a good one. He not only answered all of our questions well based on his experience and knowledge, but also took time to build a relationship with us. He helped us navigate options and was respectful of our opinions. It was a very pressure-free experience and was very impressed with Volvo’s values in supporting its customers.

This dealership was the best dealership I’ve ever been. Everyone here so so charismatic and easy to work and communicate with. Basically felt like being at home without the in-laws. I ended up getting my vehicle here with the help of Alex and Austin. They were both wonderful people and really helped me figure out which option would be most optimal even providing models at other places. They really helped meet my needs and find middle ground. Grateful for them and if I ever think about getting a different car this would be the first place I’d go.

I had a very positive experience working with Austin at Ken Garff Volvo. His follow up was exceptional. He had a no pressure sales approach which was refreshing. Quickest and easiest car buying experience I have had.

Great service. Austin was really knowledgeable and patient ensuring i got exactly what i wanted. The entire process was uncomplicated. Highly recommend Austin for your next Volvo.

After being in a car accident that totaled my previous car, my husband and I saw that this location had the make and model we were interested in. We decided to make the trek to salt lake to check it out. Austin was who helped us. We had a great experience working with him. Even though we knew what we were looking for, Austin was no-pressure and was so patient with all of the questions I had. He was so kind and supportive—even compassionate about my accident I was in. We bought the vehicle that day from Austin. When ...

What a great buying experience. I live north of Seattle, and I had been looking for a C70 convertible for weeks without success, then suddenly the listing for a 2013 at Ken Garff appeared in an online search. I reached out to the dealership and was quickly in touch with Austin. I explained I lived 1000 miles away, and without hesitation, he set to work and we negotiated a price. After checking available flight schedules, we agreed on a delivery date and time. When my flight arrived in Salt Lake City, Austin picked me up in the C70 with the top down, ...

We worked with Austin Bell and found my perfect car! Austin was easy to work with, super amazing with getting us the best deal, very honest and accommodating. We just had a great experience working with Ken Garff and especially Austin Bell to find my perfect car!

I recently visited the Volvo dealership for my regular service, and as always, Brandon and Parker were fantastic! The entire experience was smooth and hassle-free, with easy and fast communication throughout 👍🏼

We had a really great experience buying our Volvo XC90 at Ken Garff in SLC and with the staff there. I would definitely recommend them to anyone looking for a Volvo. Ask for Austin Bell!! He was really great to work with. Super approachable and knowledgeable in helping us navigate the options we had within our criteria. I felt he cared about our immediate and long term happiness with our purchase and took care of us. He was great!

We recently purchased a new car from Ken Garff Volvo. Our salesman Austin Bell was great to work with, answered all our questions and made sure the experience was a positive one by taking care of all of our needs. He was so kind and professional....I would highly recommend having Austin assist you if you are looking at buying a Volvo. Zane in financing was great as well, he made that part of the process as easy as possible. He was patient, helpful and fun to work with.

Austin did a 5 star job making the whole car purchase experience as seamless as it could possibly have been. Highly recommend him-Thanks again Austin.

My Wife and I worked with Austin at the Volvo dealership in Utah. He was great ! He was not high pressure, very friendly, and took the time to explain all of the features of the Volvo.

Great place Great people will be going back again!

We purchased our first car in the US from Ken Garff Volvo. Buying a new car can be an extremely stressful and an intimidating process especially when you are new to a country, but I am super glad that my wife and I walked into the Ken Garff Volvo dealership in Salt lake. We worked with Mary Delgado and we loved the experience. She was extremely patient and understood our needs and led us to the correct options that suited us. The delivery process was extremely smooth. Moroni Bishop and Chris (from Finance) made the whole process a breeze. Thank ...

I had a great experience with Ken Garff Volvo, and in particular with Austin. He was at the ready for all my questions and didn’t push me into anything! Austin was completely fair in my trade-in so I didn’t have to negotiate on price (yay!). Both he and the finance expert were friendly and relatable. Loving my new Volvo!

I bought a Volvo XC 60, Austin help me with the entire process, he is patient, very knowledgeable. I couldn’t be happier with the experience. Great person to work with. Thank you Austin

Morgan is the best! So so knowledgeable about the cars. Keawe is alright too… 😉 Loved our experience at Ken Garff. Highly recommend!

I had an excellent experience with Austin Bell. He was informative, patient, and efficient. I drove away in my dream car within a short while of meeting him. He’s friendly, and professional and I would certainly work with him again!

Excellent experience working with Austin Bell at Ken Garff Volvo! Our buying experience was completely seamless and I couldn’t be happier with my new XC90. Additionally, I always have a terrific experience working with Parker in the service department. Because of the consistently great service and my love for the cars this is second Volvo and won’t be my last.

Austin Bell is awesome! I would highly recommend. He will take great care of you

I recently had the pleasure of working with Austin at Ken Garff Volvo and I can’t recommend them highly enough! From the moment I walked in, Austin was professional, friendly, and incredibly knowledgeable. They took the time to understand exactly what I was looking for and guided me through the entire process without ever making me feel pressured. Austin went above and beyond to answer all my questions and even followed up after the sale to ensure I was completely satisfied with my purchase. If you’re in the market for a new or used car, do yourself a ...

I worked with Austin to help me buy my new Volvo. He was a pleasure to work with, personable, knowledgeable, and helped me with some promotional deals to reduce the cost. I look forward to working with him in the future.

We found a used vehicle online late Saturday afternoon. We reached out and Austin got back to us that evening right at closing. In my opinion they were straightforward as a dealership and went above and beyond. Austin Bell was great to work with. Highly recommend.

(Translated by Google) Very good service, they say what your car has, they don't deceive you and if they fix your car, which is the most important thing, as a woman I have had my bad experiences in other mechanical workshops and even more so if the engineering light turns on when you go to renew the Plates are when they fit together the most, which is a nightmare. And in this mechanical workshop I think they don't deceive you, at least in my experience as a woman it is very frustrating to hear when they are fixing ...

Austin was great - he walked us through the leasing of a new XC60 with no pressure and we walked out very satisfied with our experience.

Austin made every step of our experience warm, welcoming and smooth! We were thrilled to be able to purchase our Volvo with Austin. He does his job thoughtfully, efficiently and with the care that we hoped for when making such a big purchase!

Working with Austin is always a pleasure! My wife and I have purchased several cars from him over the years! He makes the car buying process simple, fun and easy. We look forward to buying all our future cars from and him and will be sending our family/friends his way!

Everything was a great experience today! Each employee was as quick and responsive as they could be. Austin was beyond helpful and patient as he worked to find our car. Chris in Finance was friendly and efficient. We’ve bought here before and would buy here again! Love my new Volvo!

Loving my new XC 90. Austin was amazing to work with.

Austin is incredibly helpful & informative! highly recommend!

We had the best experience as first time buyers with Moroni . Immediately made us feel comfortable and never once was pushy or in a rush to get us out of there . We love our car and definitely will be back in the future !

Austin was wonderful to work with! He is very knowledgeable in helping us making a decision and was not pushy! Would highly recommend working with Austin if you are looking for a Volvo! Great experience!

We had a wonderful experience with Austin Bell and Ken Garff Volvo. He really looked out for us on finding a car that fit our family life and made sure to get us any discount we were eligible for. Great customer service, thank you Austin!

This is the way a car buying experience should be!!! AUSTIN BELL was the absolute best to work with. Austin did the whole deal via text and over the phone with me…on his day off! Then, because I didn’t have a ride to the dealership he came to my house and picked me up, drove me there and stayed until I was driving out of the parking lot with my new car! Austin is the best and I highly recommend buying a car from him.

Austin B was absolutely wonderful to work with today! He was informed and joyful throughout the process of us getting a certified used vehicle. There were some minor concerns, which he addressed and ensured would be corrected for us in a timely manner, which absolutely put my mind at ease. The entire team was positive and welcoming today, and I’m really grateful that this often times stressful process was made as simple as possible with the help for Austin.

I had such a positive experience buying a car here. Mitch Cameron helped me out, and he truly listened to me, and he was knowledgeable and direct. It was one of the easiest and best car buying experiences I've ever had.

We started off with Mary, who we saw when we were initially browsing in August. She was very helpful and informative, and not pushy. We met up with her again in October and she really helped us out by comparing three different models and types we were debating. The back to back test drives really helped us know what we wanted. At some point, we switched out to Austin Bell, and he was very laid back as well. Helped with getting us all the information and numbers and with our last test drives, Which ended up being the car we ...

I had an outstanding experience working with Moroni! From the moment I walked in, he made me feel welcome and at ease. He provided honest recommendations and went above and beyond to ensure I was getting the best deal possible. The whole process was smooth, efficient, and stress-free. I couldn’t be happier with my new car and the exceptional service my family and I received. I highly recommend Moroni and the whole Ken Garff Volvo team to anyone looking for a top-notch car buying experience!

Worked with Austin on purchasing a car for my son and he was very attentive to my needs and questions. He wasn’t pushy like other dealership salespeople I’ve dealt with and worked with me to get the deal done. The finance was a smooth process as well. This is why I like dealing with Ken Garff dealerships, great customer service.

Austin was amazing to work with. Most of our communication was over the phone since I live at the other end of the state. He made the process painless! I'm so happy to be in another Volvo!

By far the smoothest and easiest car buying experience ever! My wife and I had agreed on a price before arriving to look at the 2018 Audi Q5. It only took us 10 minutes with Austin to get to an agreed upon price. (Which was actually slightly lower than we expected!) Thank you Austin.

I had the pleasure of working with Austin to buy my first car, he was incredibly attentive and seemed to actually listen to what I was looking for. He had great communication throughout the process, and made the whole thing very easy. Compared to other salespeople I had to interact with, it was a night and day difference with Austin. And I love the car!

Austin was fantastic to work with from start to finish. I had a great experience and love my new Volvo!

Had a really enjoyable experience buying a used Audi here. Austin was super helpful and easy to work with. We really appreciated his no pressure approach. Highly recommend!

Morgan is the best! She went above and beyond to understand what I was looking for so she could match me with the right car for my needs. She's also incredibly knowledgeable about all of the stuff under the hood. I highly recommend talking to Morgan when you're looking for your next Volvo.

Ask for Austin! I really didn’t want to have to buy a new car. I’ve never really found buying a new to be “fun.” But, my 20214 Audi just wasn’t what it used to be, so, what could I do? I knew that my lifestyle imposed limits on what type of car I needed. Only an SUV would serve my purposes. So, after several hours of on line research, I settled on a Volvo and headed to Ken Garff Volvo. If you are buying a new car, I think it helps to buy one from a “car geek.” ...

I had a great buying experience at Ken Garff Volvo. Austin was friendly, knowledgeable, and took excellent care of me from test drive to driving away in my new XC40. Highly recommend Austin and the Ken Garff Volvo team!

I had a great experience with Austin Bell and Ken Garff Volvo! I live 4 hours away in Wyoming and was able to do the entire deal over the phone and via email before arriving in person to take delivery. This was obviously very important to me to have everything lined up in advance. I love my new car (2025 xc60) and am looking forward to going back to SLC once a year for maintenance and will make a weekend of it. The entire process was very transparent and Volvo had some great lease incentives I was able to take advantage of. ...

I am super pleased with Volvo. My best friend went to get a new car, and had an idea in his head but just didn’t know what he was ready to do. Austin came out and talk to Nick for only a few minutes, Nick test drove one car and Austin had already had him sold. Nick drove off the lot just a few hour later feeling a little more sophisticated and a lot happier than when we got there! Austin Bell from Volvo in Downtown Salt Lake was great!

Got to work with Austin as our sales person he killed it was an excellent salesman super knowledgeable and did not try to up sale us on things we didn’t need, very transparent and honest!

Great experience at Ken Garff Volvo. Austin was excellent to work with for both me and my daughter getting her first Volvo! Best car buying experience I have had in a very long time!

Had a great experience working with Austin B and the team at Volvo SLC! The dealership location is a wonderful, comfortable space for customers. The team was great in listening to our needs, working with us, and helping us find our next car. We are loving our XC60 Recharge!!

Although I did not purchase a fine piece of Swedish engineering from this establishment, I did pick up a nicely appointed Japanese engineered third generation toyota Tacoma, known in some circles as the 🌮. Austin Bell, the smart, friendly, and diligent salesman helped me achieve this feat, all in a timely and efficient manner. So, if you’re in the market for a Volvo in Utah, go see Austin Bell 🛎️

Austin was super helpful! We love our new XC90!

Just purchased a 2025 XC60 Plug-in hybrid from Austin at Ken Garf. Austin and the entire team were very helpful, and very "no pressure."

Mary was a great salesperson. This was our first Volvo experience and she made it the best, in fact we ended up with two Volvos, thanks Mary, well done.

Came here to test drive a used XC40 and fell in love! Austin B was great to work with and was very patient as this my first time buying a car. He is great to work with and doesn’t make you feel pressured in the process! He makes good conversation and makes it seem as though you’re buying a car from a friend! I love my Volvo and I highly suggest working with Austin!

I had one of the best experiences with this dealership! Austin Bell was the perfect advisor and truly supportive throughout the process of buying our car. After some challenging experiences in the past, I didn’t think I could enjoy buying a car again, but Volvo and Austin changed that for me. I’m so grateful for the joy they brought back into this experience!

Austin Bell made us feel like we were part of the Volvo family. We love our new Volvo! Thank you!

We went to look at the Volvo XC 60 plug in hybrid to replace our Audi PHEV. We intended to purchase a vehicle to replace our Audi sometime early next year. We met with Austin Bell who was pleasant and helpful. There was no pressure or hype, but he gave us a lot of information. He was able to find the model and color of the car that we wanted. He made us an offer that made it comfortable for us to purchase now rather than wait until next year. He gave us time to go out to our car to ...

We love our Volvo! We didn't expect to purchase the day we went into Ken Garff's but Austin was so helpful and found the car we wanted so here we are. He has since kept in touch and answered all our questions. Thanks to Garff's and Austin.

Recently bought a Volvo with the help of Austin Bell. He was terrific to work with and was very helpful with all of my questions. Thanks so much!!

I worked with Austin Bell finding a used Porsche a few weeks ago. Absolutely LOVE the car. Was a great deal. We could have had some hiccups over negotiated service but Austin resolved the issue generously. I am very happy and recommend Austin at Volvo for car buying!

Moroni was THE best to work with! He made it all super easy! Their whole staff is polite and inviting! If you don’t want to tear your hair out buying a new car, pay them a visit. My Volvo is amazing! 🙂

I had an incredible experience at Ken Garff Volvo, thanks to Ethan Dyer! He went above and beyond, even coming in on his day off to assist me. His knowledge and dedication made the entire process smooth and enjoyable. I highly recommend Ethan for anyone looking for exceptional service. Thank you, Ethan!!

I recently bought a Volvo XC90 here, and Austin B. made the entire process seamless and stress-free. He was knowledgeable, patient, and took the time to help me find the right car. The financing process was straightforward as well. Austin went above and beyond to ensure I was comfortable with my purchase, and I couldn’t be happier with the experience. Highly recommend both the dealership and Austin!

Worked with Austin Bell and had a phenomenal experience as a first-time car buyer; he was highly knowledgeable about the model(s) I was interested in and genuinely cared about my needs as his client - will be referring friends/family to him and suggest you request him as well!

The staff there was really great and patient. I could not decide on a model and ended up with a hybrid. It has been an awesome decision and Austin and the sales manager were fantastic in making the deal happen without any pressure.

Austin B was amazing, I sent a request online he called me within less than 5 mnts, I was able to go in the same day, test drive the car, and had everything taken care off, he made the whole process painless and easy. I would recommend Ken Garff to anyone trying to get a car. Amazing customer service skills, very knowledgeable, and trustworthy. Overall great experience purchasing my car, would rate them higher if I could.

Phenomenal customer service from Austin Bell and the team! From the minute we walked in until we drove off with our new car it was friendly, honest, open communication with dedication and follow through on all our questions. Highly recommend.

Austin was a great salesperson. Super easy to work with, quick to reply, answered all our questions, and just made the typically annoying car buying process easy. We were in and out quickly with his Chris’ help.

Great experience buying my CPO Volvo xc90 recharge! Austin was knowledgeable and helped me decide on the best vehicle to replace my EV that had been in an accident the week before. The purchase was seamless. Thank you!

I recently had the pleasure of working with Austin Bell at Ken Garff Volvo, and I can’t recommend him enough! From the moment we connected, Austin was incredibly kind, helpful, and trustworthy. He truly went above and beyond to make the car-buying process enjoyable and stress-free. His attention to detail, honesty, and genuine care for his customers made the entire experience fun. If you’re looking for someone who makes you feel confident and comfortable while buying a car, Austin is your guy. Thank you, Austin, for your outstanding service!

Excellent experience with Ken Graff Volvo staff! Big thank you to Austin Bell who helped me to get right Volvo vehicle model for my family ! Happy Volvo family ❤️🇸🇪!

Thank you Ethan and Chris for the great buying experience!

I had an amazing experience at Ken Garff Volvo - specifically in working with Austin - my sales rep. He was super patient and not pushy at all. His follow up was extremely timely and thorough. I would highly recommend this dealership for new/used vehicles. Very classy.

Thomas and Austin are a pleasure to work with. Bought my 7th or 8th Volvo today. Great deals and great customer service!

The whole process of purchasing my vehicle was made super easy and hassle-free thanks to my salesman Austin Bell. He was able to get everything set up for me over the weekend while I was in another state traveling at the time. Big thanks to Austin and the team for making it such an easy process! I would definitely recommend people going there in the future.

We are so grateful for Mary and team! We had such an awful experience at the Las Vegas Volvo dealership but I am in SLC frequently for work so thought we'd try there instead, and I'm so grateful we did. Mary worked with us on everything with prompt and thorough replies; beat our bank's financing when the LV office said that couldn't be done; and made the whole process so smooth to put us in a car that we love. We've had our 2024 XC40 about 5 weeks now and have 0 complaints. I highly recommend buying your ...

I helped my daughter Lexie purchase her very own first car from Ken Garff Volvo Cars. Since I live in Ohio, and she lives in SLC, much of the purchase process was handled over the phone. Her salesperson, Austin Bell, was awesome. He did a fantastic job of explaining the features of the XC40 and making her feel comfortable with her decision to purchase it. He also was respectful of me being a protective dad and he understood my concerns of wanting to make sure she was getting the best deal possible. The end result was Austin made a sale ...

I worked with Austin Bell today and he made the process quick and easy. I will be back!

Our third purchase of a used Volvo. Josh the sales manager is outstanding and Austin Bell our salesman went way above and beyond expectations and was patient with us. Knowledgeable and professional. Not your typical salesman but a delight to spend time with. Thanks for yet another amazing experience buying a car. There is no other dealership that I would go to.

Moroni was a great advocate while making our purchase today. Thanks for the great experience!

Just got my Volvo XC 40 from Austin and I love it! It’s super intuitive and Austin set everything up before I left the lot.

LOVING my 1 month old 2023 V60! I worked with Austin in July of this year and he was very patient with me while I learned about the Volvo line (I'm new to the brand). I had the opportunity to drive many models (sedan, wagon, SUV) and learned about the various powertrain options. I did not feel any pressured at any point during my multiple visits to the dealership--allowing me to come away with a decision I feel very good about. I've already put a lot of miles on this wagon and the height is perfect for loading and unloading ...

Salesman Austin Bell was very friendly and professional to work with. Financial office processed paperwork quickly. Great buying experience.

This dealer has a culture of kindness and help. Everyone including the lot people asked if we needed anything at all. There was no heavy, keep you there till you bought a car at this dealership. Just plane honest and complete help and information about the cars. Both the dealership and the shop are clean and well cared for. Our salesman's name was Alan Satterfield and we thoroughly enjoyed our purchase journey with him. We came from southern Colorado to buy the car which was equipped as we wanted. We did a lot of pre purchase education and work ...