Customer Testimonials
Always very happy with the service. They go above and beyond to assist you in your needs.
My car got towed in and they were able to address it the same morning it went in! The team was super communicative and I appreciate Parker keeping my up to date!
Thanks for helping with re update & being flexible as well as advice on upcoming service.
We just bought our fourth Volvo from this location, our third with Kayle as the sales associate. Ken Garff Volvo has been great to work with over the years, from service to sales. Buying and maintaining a vehicle can be frustrating, but they make it an enjoyable and worthwhile relationship with good communications and valued support. Kayle is great to work with and so is their service group.
As always, they took great care of us! They were fast with all aspects - including transportation to and from the dealership. Great job!!
Good and professional service. Nice and friendly staff. The certified car is in good condition.
10/10 recommend! Excellent service, communication and transparency. Really appreciate Brandon and the team at KG!
I recently moved to Utah and to my car to Ken Garff Volvo for service. Mike, my service advisor was outstanding. He kept me informed every step of the way and got me out fast as promised. I was very impressed with their service and their facilities. I will definitely be using Mike and Ken Garff Volvo again.
Great customer service. Easy to schedule an appointment online. Transportation to and from work while my car was serviced. The whole process was seamless and minimal disruption to my day.
Garff is always great at keeping me posted on the progress of the service they are performing on my car. They are also quite good at working with me to keep the cost down.
Very friendly and efficient. I have been using their services for the last several years and they always do an excellent job.
Super easy to work with and very efficient. their communication was great and I’d recommend them.
Ther service advisor Michael is really what sets this dealership apart. Friendly, accommodating, and knowledgeable.
With all the problems I’ve had with my Volvo. Ken Garff Volvo has been the best service dealership I’ve worked with!! I trust them fully. I’ve always worked with Brandon. He is the best!! He’s always very attentive, friendly and will always try to help you the best of his abilities! Thanks Brandon you’ve always been a life saver!
Thanks for fixing the car and providing a loaner car while the repairs occurred. Nice people to work with.
Loved the way Mark Williams worked with me. Didn't like information repeated. Too long.
Friendly and helpful staff. Anytime I have a question about my xc60 I can stop by and find a helpful sales or maintenance person
Exceptional service and they'll even get you an Uber to where you need to go, while you wait! Big thank you to Mike, my service professional!
Great personal service from Brandon. Great explanation of the problem. We will be back, not to soon I hope
My daughter and I both take our cars to this dealership. They have taken care of us from purchase to servicing our vehicles.
The turn around time getting my Volvo serviced can’t be beat by the dealer themselves. Parker is my usual service advisor and he’s so fantastic! I almost don’t want to tell anyone how great he is because I don’t want him to become to busy when I ultimately need my vehicle serviced. Such a great experience bringing my Volvo in to be exclusively worked on here from the attention to detail on the multi point inspection to the complimentary car wash at the end. Very grateful to have established loyalty here and friendships! Thanks everyone, but ... Read More DealerRater - Jun 19, 2026
They were attentive and got me right in even with a lineup of Volvos at the door. They said 1 1/2 hours and it was almost to the minute. I wanted to wait at the dealership because of the distance to my work so it was nice that I didn’t miss much time getting back to work. I understand they are the only dealership so it’s got to be busy but they did a good job of keeping me informed and able to follow the update on my app which was nice. Loved the Banbury donuts!! Nice clean waiting area. ... Read More DealerRater - Jun 19, 2026
Courteous, thorough service, pleasant well stocked waiting area. Always treated with respect. Clean. Highly rt
Excellent customer service. Friendly, knowledgeable, and efficient. First time getting my car serviced there but will be back.
Service was completed very quickly. Mike Johnson was helpful and knowledgeable. Car was returned clean
Very knowledgeable, service oriented staff who answered all of my questions and took care of all my XC40 maintenance needs.
The experience was excellent. Helped me in many many ways. I’m very grateful for the service.
Mike and Alex were polite, patient, and professional. My car was fixed quickly and I was updated throughout the day. The service went so smoothly. I was really impressed!
I have always been treated well at this dealership. Can recommend without reservations of any kind.
They were very helpful and friendly. I will be ba k next year thank you
Fast and reliable service. The staff is friendly and care about my car and also my needs as well.
Very personable, gives you a breakdown of your vehicle. Recommend them for your vehicle service
My service was excellent and the volvo service team kept in communication with me the entire time. The car looked great. I love the service team at Volvo!
Focused, friendly, easy to work with, solved our problems! Thanks for being available! Would definitely use again.
This is my 3rd Volvo (2nd one purchased from Ken Garff Volvo) and I’m always so impressed when I come into the Ken Garff Volvo store. The team always does a phenomenal job making us feel welcomed and heard. On this last purchase, we worked with Kayle and Josh and they were amazing. I was in a difficult situation with a lease, but Kayle and Josh worked diligently to get me into a gorgeous XC60. They were so great at answering our questions and getting us solid and accurate information.
Mike was fantastic! Quickly checked in, reviewed appointment information including recommendations and quickly serviced with excellent delivery and follow up!
Alex and the Ken Garff team once again delivered an outstanding service experience. We appreciate the attention to detail and communication we received from Alex and the team. Thank you!
The service provider are very polite and helpful. They solve any problem that my car has. For example there was a nail in my car tire and they fixed it without appointment. I will buy another Volvo from them. I would like to thanks them all.
Outstanding customer service. Professional, friendly and no pressure.Easy to schedule service online. They take great care of me and my vehicle.
I always receive excellent service from Ken Garff Volvo. I wholeheartedly recommend their service department.
Mike Johnson always gives outstanding service. The work completed in the shop was top notch.
I love ken garff volvo. They always take such good care of their customers.
Clicked submit too soon! Wanted to mention that Michael Johnson was exceptional to work with, and I’m delighted to return to this dealership for future automotive needs.
In the past eight years I never had a bad experience at Ken Garff Volvo Service. The staff has always been great: courteous, professional, and reliable.
Service was very thorough and everyone there is kind and friendly. Prices were reasonable and work was completed quickly.
Brandon was very attentive to the details and went the extra mile for this service. Grateful for him and for the quality of the work you guys provide.
The service team at Ken Garff Volvo took great care of me. There was a lot of kindness and transparency . Wow, the repairs were expensive. I didn’t feel like they were price gouging me. I would happily return again.
Service department is amazing! Mike was the best!
I took my Volvo for the 50.000 miles service and they found out a couple problems with my turbo and a/c, Brandon worked out with my warranty company to help me have some repairs covered, I really appreciate it, He always take good care of our needs and my car. Thank you 😊
Great dealership
The accommodations of my requests was outsta.ding Thanks.
Brendan in the service department is an absolute professional. He worked with me to get things taken care of through warranty and genuinely kept pressing the issue to make sure it was taken care of quickly. Not to mention he's genuinely a nice guy. Their team was able to get the new fuel injectors installed in 1 day.
Always great service. It's the only place I take my Volvo for maintenance.
This was my first planned maintenance service at Ken Garff Volvo. They were friendly, timely, and didn’t push unnecessary services. I’m excited to continue getting my car serviced here.
Brandon is a great, honest service advisor! I drive up from St. George to have him in charge of the service of my vehicle.
Excellent service from Brandon Johnson and the service team in Salt Lake City. The communication was clear and concise. Thank you.
Brandon is exceptionally consistent and warmly efficient!
Such a great team. Friendly and professional.
Excellent, thoughtful service with tons of patience - especially from the excellent service advisor, Alex. I appreciate the patience, because I'm obviously not an expert, Ken Garff Volvo is. Finally, I never feel up-sold, which is a real exception in the automobile service world.
I’ve been going to Ken Garff Volvo for years, and I am always impressed by the services provided. Primarily, Brandon Johnson. Without fail, he always goes above and beyond for his clientele. Thank you for always taking care of us!
Brandon in the service department is fantastic and has gone above and beyond to assist with some issues my Volvo has been having. In the future, I won’t take my car anywhere else.
Wanted to say a big thank you to Alex in the service department. He was incredibly helpful and made sure I was informed at all times and took care of my issue. He went above to make sure I had a great service experience. My car had a very tricky issue and him and his team worked hard to make sure it got done
It was great,, you're always helpful and pleasant.
Quick, informative and thorough.
Brandon is always so kind and helpful any time I have to bring my car in. Best service crew
Easy to schedule a time and the service is always quick and thorough. Comfortable, well-stocked lounge.
Brandon is competent, smart and communicative. We appreciate his good guidance.
Parker and Daniel went above and beyond to make sure my car concerns were addressed timely and clearly communicated with me along the way.
Alex in the service department was amazing to work with, world class service.
Always polite and nice. Explain everything in detail. Give me a complete report
Alex in service is a rock star. I really appreciate him taking care of me.
Our service advisor was fantastic. We were in the middle of a road trip and our check engine light came on. He got us in early and they were able to fix the problem quickly so that we could get back on the road. Thank you so much!
Brandon was excellent to work with! Very helpful, thorough, and made sure everything was good as new before I left. The team here is great. Incredibly happy to have my Volvo and a fantastic place to get it taken care of.
Everything was as it should be!
Great experience. Brandon worked with my extended warranty to ensure they paid
Purchased this beauty of a Volvo V60 polestar. Great service, great car, great salespeople.
Brandon was friendly and helpful.
Parker is one of your greatest assets with your company. He has always delivered professional service in the most genuine way. He remembers things about me even though I only come in twice a year. He feels like a friend.
Service on my car is always good, mechanically. However, this dealership lacks in “Courtesy” customer service. By that, I mean, they asked if I wanted a car wash and I said “yes please”. They had the car for 4 days, sitting outside, (it’s usually garaged) so it was quite dirty. They didn’t wash it, they didn’t vacuum it (which would maybe take 5-10 minutes), I was low on gas and they didn’t even charge it, which would have helped me get back to Heber without having to fill up. I have had other dealerships do these simple ... Read More Google - May 16, 2026
Great service as usual. Very friendly.
They treat you really good here. I always get my Volvo serviced here to male sure its in top shape.